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Cleveland: West Side Market News & Info

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On 2/17/2020 at 8:41 AM, JB said:

I’m not sure if this is the best place for this question. I’m looking to go more often and just wondering if anyone has recommendations for the best vendors? I know Ohio City pasta is great, but what about going for meat and poultry? Is there any decent produce stands? They all seem to sell that same thing.


I really like Mediterra Bakehouse (stall B8/9, the aisle closest to Lorain Ave). They have a wonderful olive bread loaf with chunks of olives baked in, and lots of other great option. And Czuchraj Meats (B10/11) has the awesome jerky that Cleveland’s own iron chef Michael Symon is always raving about. (And I agree is delicious.)
 

@MayDay thanks for all the great suggestions! I have noted them for my next visit. 

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City of Cleveland Issues RFP for West Side Market Consultant

 

The City of Cleveland has issued today a request for proposals (RFP) for a consultant to help reshape the West Side Market (WSM) customer experience by evaluating existing practices and developing a strategic action plan to drive change at the Market. Click here to view the RFP.

 

“We are in search of a consultant that can think outside of the box to enhance the Market’s competitive edge,” said Chief Operating Officer Darnell Brown. “As the historic institution continues to adapt to the evolving demands of 21st Century customers, the City of Cleveland seeks a consultant who can evaluate and recommend ways to enhance overall customer experience, vendor mix, and quality of products and services. We also want to create a process for customers to be able to provide feedback.”

 

Each year, the WSM attracts approximately 1.2 million visitors. The City of Cleveland seeks a consultant who can analyze and make recommendations on four main areas:

Administrative: Create a process and establish a tool to evaluate vendor performance and vendor selection. Develop a tool to receive customer feedback and evaluate customer satisfaction.

 

Entrepreneurial Growth & Recruitment: Provide recommendations on vendor recruitment. Develop recommendations to diversify products and services. Analyze the role of the Market as a business incubator and identify specific services required to support the success of vendors. Make recommendations for creative revenue streams that encourage repeat customer visits.

 Facilities Management & Capital Planning: Review West Side Market Capital Plan to focus on customer access to products, services and events. Review and assess the day to day maintenance practices of the facilities and provide recommendations on ways to increase efficiency, streamline project coordination and enhance communication with vendors and outside departments.

 

Encourage Community Engagement, Outreach and Bridge Building: Review and assess the WSM 2019 Community Survey and 2019 Marketing Plan to create tools that measure customer satisfaction going forward as the vendor recommendations are implemented. Conceptualize a plan on how the WSM can enhance its strategic relationships while adhering to its core mission. Engage in collaborative partnerships with community partners (i.e. RTA, VA, Hunger Network, Cleveland Restoration etc.).

 

The action items developed by the selected vendor will supplement a number of investments and goals the City of Cleveland has recently announced. Over the past six years, the City has invested more than $5.4 million in capital repairs to improve the grand 107-year-old structure. Recent repairs include the installation of new boilers, improvements to some electrical systems, a new parking lot, roof repairs, new cooling systems and more.

 

SOURCE: https://clecityhall.com/2020/02/21/city-of-cleveland-issues-rfp-for-west-side-market-consultant/

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It would be great if this was a genuine attempt of the city to get insight. But it doesn't seem to be the case.  The way its written, it sounds like the city already knows who they want to give this to.  The RFP says, “desired qualifications”:

 

 Significant experience and knowledge of market operations

 Experience and knowledge of tenant and landlord relations and leasing management.

 Knowledgeable in all aspects in facility management.

 Experience developing, managing, and executing strategic and operational plans and have strong relationship in the market/supermarket industry.

 

These make sense.  And then its says:

 

 A strong understanding and experience with the local culture, history, and personality of Cleveland.

 Experience and knowledge of the Cleveland food scene, retail industry and other public markets.

 

And then

 

 Strong relationships and experience with city government, corporate and non-profit management and best practices.

 

 

So who would have the first set of qualifications?  A retail/food retail expert. And then ALSO have deep knowledge of Cleveland---probably someone in Cleveland already----and then “Strong relationships and experience with city government”—someone they already know…..

 

Note that in the RFP the above bullets are not listed in so obvious an order---I reorganized them that way.

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Great article from ideastream: Cincinnati's Market Sees Success As A Nonprofit. Will It Work In Cleveland?

 

https://wcpn.ideastream.org/news/cincinnatis-market-sees-success-as-a-nonprofit-will-it-work-in-cleveland


 

One of the most often-posed questions from both vendors and customers about the future of Cleveland's West Side Market, has been about site management.

 

Instead of the City of Cleveland they ask, should operations be converted to a dedicated nonprofit, focused solely on the market’s improvement and success?

 

There is an example of the impact of just such a change. It happened 17 years ago, in Cincinnati.

 

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Rocco Whalen has been tweeting about this for a week or so... unsurprisingly it sounds like he's getting no response or acknowledgement from the City regarding his ideas for the market...  

 

 

 

 

 

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I think he probably went to Twitter to bring awareness to the fact that the City is ignoring him.  I'm sure he has tried to contact them through the appropriate means first.

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If your experiencing huge lines and out of stock stuff at the grocery stores... I just got back from the Market and they had everything you could imagine/want. Not many people there. And the vendors were very appreciative for the support. 

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I ended up going Friday to stock up on meats and try out the different vendors that were recommended. I definitely see myself going a lot more now especially after all of this is over. And people weren’t kidding, the vendors were still stocked up on everything and there were a lot less people. Though pork chop shop was not open (I have been there before).

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10 hours ago, JB said:

I ended up going Friday to stock up on meats and try out the different vendors that were recommended. I definitely see myself going a lot more now especially after all of this is over. And people weren’t kidding, the vendors were still stocked up on everything and there were a lot less people. Though pork chop shop was not open (I have been there before).


Do the vendors and/or the WSM advertise?  It seems like they should be getting the word out that you can find what you need at the Market and skip the lines at the grocery store. 

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On 8/21/2019 at 2:28 PM, Foraker said:

 

Not all of the vendors are that dishonest. 

 

I've had that same experience with Costco recently.  And I generally give Costco high marks for quality.

The difference is Costco would take your return and exchange them.

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10 hours ago, jeremyck01 said:


Do the vendors and/or the WSM advertise?  It seems like they should be getting the word out that you can find what you need at the Market and skip the lines at the grocery store. 

They’ve been posting that kind of stuff on social media.

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5 hours ago, KJP said:

Like this? 😉

 

 

 

I should have been more specific.  Putting it on twitter is fine, but I mean radio or tv advertising that reaches a larger audience.  There should be no reason that WSM is empty/slow when the local Giant Eagle is out of stock.  This is one of the reasons I wish the city would relinquish control of WSM to a management or non-profit.  The city doesn't seem to promote itself well.

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On 3/25/2020 at 10:27 PM, jeremyck01 said:

 

 

I should have been more specific.  Putting it on twitter is fine, but I mean radio or tv advertising that reaches a larger audience.  There should be no reason that WSM is empty/slow when the local Giant Eagle is out of stock.  This is one of the reasons I wish the city would relinquish control of WSM to a management or non-profit.  The city doesn't seem to promote itself well.


UO Family, you NEED to get out and support the West Side  market! The place was dead today. The vendors are really  depressed that the community is not supporting them. It’s pretty critical at this point. Koltiska ( It may be Sean’s Meats) took over Sebastians  Meats old spot. He’s new and needs the support. Not  to mention, he has great meat. I over bought today so I may not be back next weekend. Please get out and support. This concludes my PSA.

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