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Cleveland Hopkins International Airport

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That's a silly metric for UA to use, if true. many have the UA rewards card, myself included--a few of them--yet I never fly UA unless its the only choice for a non-stop (e.g., to Houston or Newark).  Many people in CLE have it cause they USED to fly UA a lot.  To me, its simply a credit card. If I'm gathering UA points--now I will have to check how many I have---I will transfer them to a hotel rewards program so I can use them.  If they treat their paying passengers so poorly, imagine how they must treat those on reward travel.  If they need to take someone's seat--like they did that Vietnamese doctor who was bloodied and dragged out of his seat, imagine if they need a seat and you didn't even pay for yours!

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2 hours ago, Frmr CLEder said:

United has, and continues to screw CLE. First with their original de-hub. Concourse C, when built, was United and Northwest only.  Second with the de-hub post merger. Again, Concourse C and D were predominantly Continental (United). And continuing by tieing up most of those gates, forcing UAL loyalists (I can't understand why) to fly through ORD, EWR, IAD or IAH; the first two being the most delay-prone airports in the country. Its ridiculous!

 

I continue to remain loyal because: 

 

1.  I have over 700K lifetime flight miles headed for 1M

 

2.  Status upgrades, elite benefits etc 

 

3.  My wife and I just went roundtrip to Europe in business on miles.  

 

4.   If I switched to American I would have to make similar connections, all with an airline that is US Airways and no longer American (a.k.a. THE worst)

 

5.  I would move to Delta in a heartbeat if they actually moved into the market and started serving destinations other than Atlanta, Detroit, etc.   A direct CLE-LAX on Delta would give me serious pause.  

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On 1/12/2020 at 3:27 PM, Pugu said:

The Airspace Lounge at Hopkins is closing as it seems the company is going out of business--only CLE and SAN left on their website (0http://www.airspacelounge.com/cle/http://www.airspacelounge.com/cle/).  Rumor is a Priority Pass lounge will take its place once the space is renovated and expanded---its a tiny space right now. 

 

Per this article, Friday will be the last day for the Airspace Lounge at Hopkins.

 

https://www.cleveland.com/business/2020/01/airspace-lounge-at-cleveland-hopkins-airport-closing-this-week.html

 

 

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35 minutes ago, Cleburger said:

 

I continue to remain loyal because: 

 

1.  I have over 700K lifetime flight miles headed for 1M

 

2.  Status upgrades, elite benefits etc 

 

3.  My wife and I just went roundtrip to Europe in business on miles.  

 

4.   If I switched to American I would have to make similar connections, all with an airline that is US Airways and no longer American (a.k.a. THE worst)

 

5.  I would move to Delta in a heartbeat if they actually moved into the market and started serving destinations other than Atlanta, Detroit, etc.   A direct CLE-LAX on Delta would give me serious pause.  

That makes sense.  If i was that far into it, i would probably feel similar.  The one thing, i fly almost exclusively American now...i dont understand why its the worst.  I have had poor customer service in Miami before, but other than that, its been a real delight flying with them.  They upgrade to first class as part of their rewards program much more frequently that i did for United.  The miles are harder to use though

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7 minutes ago, BelievelandD1 said:

That makes sense.  If i was that far into it, i would probably feel similar.  The one thing, i fly almost exclusively American now...i dont understand why its the worst.  I have had poor customer service in Miami before, but other than that, its been a real delight flying with them.  They upgrade to first class as part of their rewards program much more frequently that i did for United.  The miles are harder to use though

 

I used to fly quite a bit of American...before the merger.   When US Airways took over their inept management was put in place, and AA has never been the same.   But alas, that's a topic for the Airline Industry forum. 

 

If they did expand in Cleveland, I would have to give serious thought to changing depending on their direct destinations.   At present, United still offers way more than any other airline out of CLE.  

 

 

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1 hour ago, Cleburger said:

 

I continue to remain loyal because: 

 

1.  I have over 700K lifetime flight miles headed for 1M

 

2.  Status upgrades, elite benefits etc 

 

3.  My wife and I just went roundtrip to Europe in business on miles.  

 

4.   If I switched to American I would have to make similar connections, all with an airline that is US Airways and no longer American (a.k.a. THE worst)

 

5.  I would move to Delta in a heartbeat if they actually moved into the market and started serving destinations other than Atlanta, Detroit, etc.   A direct CLE-LAX on Delta would give me serious pause.  

 

In nearly the same mile (600K+), Elite, free tix, etc... circumstance as you... Until miles used or status dropped I'm stuck 

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So, in other words, United has CLE by the b__ls!

Most of the miles were probably accrued from CO, not UA. So there you have it and that's why the service is what it is.

Edited by Frmr CLEder
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19 minutes ago, Frmr CLEder said:

So, in other words, United has CLE by the b__ls!

Most of the miles were probably accrued from CO, not UA. So there you have it and that's why the service is what it is.

 

For me at least, no.   I'd say the last decade since the CO/UA merger I've flown more, and also booked more premium cabin seats than I did in my younger continental days.   Booking first or business, combined with status, leads to way more miles than the actual flight miles.  

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You can build up elite status with DL or AA--and the minute you have the 25k or whatever you'll have that status. Have the guts to break the cycle. I had elite status with UA. But after I decided to stop giving them my money when i had a choice (I would still fly UA if it was the ONLY nonstop, e.g., to Houston), I gained status on DL, with no regrets. To me, the status on UA is useless.  

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The thing that really stinks is that the lack of a major hub here also makes it much harder to get flight rewards. 

 

In the last 4 months I will have flown 8 times with the following airlines: AA, Delta, United, Southwest, Southwest, AA, United, Southwest

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On 1/27/2020 at 7:19 PM, Frmr CLEder said:

I still find it unbelievable that the busiest airport in the region (CLE) doesn't have direct flights to Europe, when CVG, PIT and IND have direct flights to London and Paris. I think much of it is due to UAL's stranglehold on the city.

PIT and IND subsidized there European destinations. CVG delta 6x a week flight to CDG is not subsidized. In fact Delta still routes people to CVG and the cargo traffic alone on the flight makes it profitable for Delta to not need subsidies. If GE Aircraft engines, P&G were to leave our region it be a different story. 

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My company's CEO and IT director live near Columbus but fly out of Cleveland weekly due to the better and cheaper flight options o the  nationwide  destinations we go to regularly. Unfortunately next week I am being asked to go to Columbus to fly nonstop to Seattle because of course Columbus has that and Cleveland doesn't. Not OK.

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2 hours ago, eyehrtfood said:

 

In nearly the same mile (600K+), Elite, free tix, etc... circumstance as you... Until miles used or status dropped I'm stuck 


Same here. 

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And they reckon that the last thing she saw in her life was
Sting, singing on the roof of the Barbican

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22 minutes ago, eyehrtfood said:

My company's CEO and IT director live near Columbus but fly out of Cleveland weekly due to the better and cheaper flight options o the  nationwide  destinations we go to regularly. Unfortunately next week I am being asked to go to Columbus to fly nonstop to Seattle because of course Columbus has that and Cleveland doesn't. Not OK.

 

I wonder why Alaska airlines hasn't started this route yet.  It certainly seems like there are enough passengers for a daily flight.  Does Frontier still do a seasonal to SEA?

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On 1/29/2020 at 2:17 PM, Pugu said:

You can build up elite status with DL or AA--and the minute you have the 25k or whatever you'll have that status. Have the guts to break the cycle. I had elite status with UA. But after I decided to stop giving them my money when i had a choice (I would still fly UA if it was the ONLY nonstop, e.g., to Houston), I gained status on DL, with no regrets. To me, the status on UA is useless.  

I did the same. I lived on the westside of Manhattan and flew CO out of EWR; I even had a Chase OnePass credit card. Unlike you guys, when they pulled the plug on CLE for the 2nd time, I started flying DL or SW, temporarily sacrificed my Elite status, cancelled my Chase card, and haven't flown UA since. Being on a plane 3 or 4 times a month, it didn't take long to gain DL status. Yes, you take a brief hit on status, but switching to DL, provided me with more options via EWR, LGA or JFK. Today, I think DL is by far the best of the big three legacy carriers. I simply refuse to fly an airline that did what UAL did, not once, but twice to the same city.  Where's your civic pride?

 

Why would Clevelanders continue to support an airline that thinks so little of Cleveland and its travelers? 

Edited by Frmr CLEder

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13 minutes ago, plinth857 said:

 

I wonder why Alaska airlines hasn't started this route yet.  It certainly seems like there are enough passengers for a daily flight.  Does Frontier still do a seasonal to SEA?

It looks like Frontier's seasonal nonstops to Seattle start on June 1st and appears to be M-W-F-S.   

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42 minutes ago, eyehrtfood said:

My company's CEO and IT director live near Columbus but fly out of Cleveland weekly due to the better and cheaper flight options o the  nationwide  destinations we go to regularly. Unfortunately next week I am being asked to go to Columbus to fly nonstop to Seattle because of course Columbus has that and Cleveland doesn't. Not OK.

 

Similar story (eg. CLE and flight prices)- I grew up in WNY and for my mom, and apparently other folks from my town, it's cheaper to drive to CLE (and park a car, etc.) and fly from here (2.5 hours), versus BUF (1.25 hr drive). It makes sense that Cbus would have that route, but still, I'd think CLE could make a Seattle route profitable relatively easily.

Edited by GISguy

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6 hours ago, YABO713 said:

 

I heard from someone that works at United that they are so stubborn about CLE because over 2% of all United rewards cards are within 2 hours of Cleveland. 

Sorry, could someone please explain this comment?  I am trying to understand the reason for the connection between the stubbornness and the 2% of rewards cards.   What would they expect the percentage to be?  Why is this an issue for United?

Edited by urb-a-saurus

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I think it means that UAL continues to dangle CLE on a string, because they can and they are able to get away with it.  They don't fear losing business because everyone continues to fly them regardless of what they do, what they do not do, nor the service they do, nor do not provide.  

 

Is the city going to allow D Concourse to turn into a brownfield?

Edited by Frmr CLEder

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2 hours ago, urb-a-saurus said:

Sorry, could someone please explain this comment?  I am trying to understand the reason for the connection between the stubbornness and the 2% of rewards cards.   What would they expect the percentage to be?  Why is this an issue for United?

 

Moreover, by inference, I think it means that a substantial portion of their loyalty rewards members remain in NEO and, therefore, allowing other airlines to chip away at the market might decrease that membership

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2 hours ago, YABO713 said:

 

Moreover, by inference, I think it means that a substantial portion of their loyalty rewards members remain in NEO and, therefore, allowing other airlines to chip away at the market might decrease that membership

And I do believe the credit card affiliations drive even more profit than flight ticket sales.

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5 hours ago, urb-a-saurus said:

Sorry, could someone please explain this comment?  I am trying to understand the reason for the connection between the stubbornness and the 2% of rewards cards.   What would they expect the percentage to be?  Why is this an issue for United?

My simple math says that about 2%-3% of the US population lives in areas within about 2  hours drive of CLE = 2% of United cards in that area would seem about right.

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On 1/31/2020 at 9:36 AM, urb-a-saurus said:

Is BOS still on for this summer?  It wasn't listed on the chart in the press release.

BOS via Spirit?

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Doesn't JetBlue fly from CLE to BOS, as well as legacy carriers?  I think Spirit, based in FLL, is really more focused on deeply discounted leisure travel, but 4 times/week to Cancun is a lot for Cleveland.

Edited by Frmr CLEder

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I flew on the Spirit nonstop from Boston to Cleveland.  One of the problems they have is delay/cancellation issues.  The morning flight was delayed due to an aircraft issue, and another aircraft was not supposed to be available for another 2 days!  Fortunately, they were able to get one late that evening, after an 11 hour delay.  Maintenance issues can and do happen on all carriers, but the other ones (especially in BOS) are better equipped to deal with them and get you home a little sooner.

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In response to UA dropping CLE-LGA, AA has, at least for the summer, changed their equipment from 44-seat E-140's to the larger E-175s.  Will still be 4x daily, given that LGA is slot constrained, but the change of equipment means an increase to 304 daily seats from 176 on AA.  

 

 

 

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Does anyone else have the same issue that I have, every single time, at the airport with the CLE ‘taxi starter’ (why is that even a thing BTW). They seem incapable of understanding the fact that people might want to get a cab to downtown after midnight because they, y’know, actually live there. 

 

Me: Gives my downtime address

Them:( After taking an age to type it in). What hotel is it?

Me: It’s not a hotel

Them: Oh. (Read address back). You sure you want to go there?

Me: Yes

Them: But it’s not a hotel?

Me: No. it’s my apartment building

Them: (Looks at you like your yanking their chain. Then gives you that pointless bit of paper)

 

Edited by roman totale XVII

And they reckon that the last thing she saw in her life was
Sting, singing on the roof of the Barbican

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6 hours ago, roman totale XVII said:

Does anyone else have the same issue that I have, every single time, at the airport with the CLE ‘taxi starter’ (why is that even a thing BTW). They seem incapable of understanding the fact that people might want to get a cab to downtown after midnight because they, y’know, actually live there. 

 

Me: Gives my downtime address

Them:( After taking an age to type it in). What hotel is it?

Me: It’s not a hotel

Them: Oh. (Read address back). You sure you want to go there?

Me: Yes

Them: But it’s not a hotel?

Me: No. it’s my apartment building

Them: (Looks at you like your yanking their chain. Then gives you that pointless bit of paper)

 


I live downtown as well and I’ve had almost the complete opposite experience. Yes, they do ask me what hotel every time. Once I give the guy at the window my address, everything is fine. I seem to get the same guy every time.

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11 hours ago, roman totale XVII said:

Does anyone else have the same issue that I have, every single time, at the airport with the CLE ‘taxi starter’ (why is that even a thing BTW).

 

 

I actually appreciate this service as opposed to some cities where you hop in the taxi and the driver sizes you up for how much you're willing to get ripped off.  

 

As to their trouble with downtown residence, I imagine the qualifications to sit in that booth are not very extensive.  They are probably a Jackson administration's family member who were ill suited to the Chief Operating Officer role....

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American Airlines giveth what United hath taken away. Thanks American. P!ss off, United.

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"Nearly every problem that we have in the USA -- unaffordable health care, prison overpopulation, hyper militarization, climate change, racism, gun violence, poverty, poor education, urban sprawl and others -- cannot be positively addressed because bribery and conflicts of interest are legal under campaign finance laws which protect the uber-wealthy and the narrow self-interests who grossly benefit from our afflictions."

 

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According to the CDC article, UAL now only offers 12 direct flights from Cleveland.  Seriously?

 

Why would Clevelanders continue to support UAL?  Where's the civic pride?  I'm with KJP!

 

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They really only have a couple

unique routes too. SFO, Houston, Dulles, and Newark. Everywhere else can be served by another airline. I’m currently trying to avoid them at all costs. We need to stand up against them

 

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1 hour ago, Frmr CLEder said:

According to the CDC article, UAL now only offers 12 direct flights from Cleveland.  Seriously?

 

Why would Clevelanders continue to support UAL?  Where's the civic pride?  I'm with KJP!

 


12 destinations, not 12 flights. I believe the per day flight count is probably right around 40 with the LGA and DCA eliminations, but don’t quote me on that. 

Edited by brtshrcegr

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Doesn't matter. That's still only 12 cities.

 

If you consider the top twenty cities, that wouldn't even get you back to Cleveland because its ranked number 52.  That means one would have to fly to ORD to get to IND.  The other airlines also require connections, so why continue to support an airline that has turned it's back on loyal CLE customers twice?  Is that how UAL repays customer loyalty, with direct flights to only 12 destinations? It's absolutely ridiculous!

 

They need to feel it in their pockets before they take notice. Fortunately there's demand and competition, so other airlines, as indicated above, will quickly move in to fill their void.

 

UAL can go to h_ll!

Edited by Frmr CLEder

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A lot of people in CLE probably still fly UA because their companies have corporate contracts with UA--so they don't have a choice.  But this is changing as some companies are moving away from UA. Plus, with the dropping of two key business locations--LGA and DCA---and earlier, BOS--- we're likely to see many more companies drop crappy UA. If employees have to lose time connecting somewhere, there's no longer a time difference between UA, AA, and DL, so its better to go with who is offering the better deal.  If a CLE company has a lot of travel to say, Houston or Suburban Virginia or Chicago, they may keep UA, but if the destinations are diverse hopefully, they move to AA or DL.

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1 hour ago, Frmr CLEder said:

Doesn't matter. That's still only 12 cities.

 

If you consider the top twenty cities, that wouldn't even get you back to Cleveland because its ranked number 52.  That means one would have to fly to ORD to get to IND.  The other airlines also require connections, so why continue to support an airline that has turned it's back on loyal CLE customers twice?  Is that how UAL repays customer loyalty, with direct flights to only 12 destinations? It's absolutely ridiculous!

 

They need to feel it in their pockets before they take notice. Fortunately there's demand and competition, so other airlines, as indicated above, will quickly move in to fill their void.

 

UAL can go to h_ll!

Cleveland is only #52 in actual "city" population - whereas the CLE/Akron/Canton market it serves is still a top 20 CMSA in population... There should be better air service here, agreed.

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57 minutes ago, Pugu said:

A lot of people in CLE probably still fly UA because their companies have corporate contracts with UA--so they don't have a choice.  But this is changing as some companies are moving away from UA. Plus, with the dropping of two key business locations--LGA and DCA---and earlier, BOS--- we're likely to see many more companies drop crappy UA. If employees have to lose time connecting somewhere, there's no longer a time difference between UA, AA, and DL, so its better to go with who is offering the better deal.  If a CLE company has a lot of travel to say, Houston or Suburban Virginia or Chicago, they may keep UA, but if the destinations are diverse hopefully, they move to AA or DL.

 

After years of 60-70 avg yearly United flights, l - have had to shift to a mix of airlines in last year or two as United has dropped Milwaukee and Boston flights, among others - dropping to 30 flights and the lowly "Silver" level on United last year = pretty much time to be a free agent. This year alone I have flown on 4 different airlines from CLE and probably a 5th and 6th soon. 

 

I  miss the one-airline mileage accumulation, easy-to-change flights, and more legroom seats, but getting over it quickly - especially when all travelers are equal, as on Southwest.. Heck, not taking unnecessary flights or circuitous routes to simply make or keep a certain level of  frequent flyer status alone is freeing.

 

I now know I hate you United and will choose to avoid you.. (more so after I dump my remaining few hundred thousand miles on a blowout trip, though...)

Edited by eyehrtfood
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^I hear ya. The minute the announced hub closure in 2014, I refused to use them for any location where I had to connect---if I had to connect, I took AA or DL.  If it was a city like LGA or DCA where there were options I always took the non-UA carrier. I took UA only when it was the ONLY non-stop in the market, such as to IAH. Given reasonable choices I'm not giving UA another dime of my or my company's money.

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UA sucks, packing so many flights into ORD has caused a lot of people to hate them in Chicago. It's too many damn flights, and they all get delayed the more they pack them in.

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5 hours ago, Pugu said:

^I hear ya. The minute the announced hub closure in 2014, I refused to use them for any location where I had to connect---if I had to connect, I took AA or DL.  If it was a city like LGA or DCA where there were options I always took the non-UA carrier. I took UA only when it was the ONLY non-stop in the market, such as to IAH. Given reasonable choices I'm not giving UA another dime of my or my company's money.

Well, after seeing everyone’s anti UA stories ..maybe what we are doing is working.  They are feeling it and have to cut routes. Them leaving LGA and DCA is fine, American immediately gave us more frequent service with better planes

 

Edited by BelievelandD1
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9 hours ago, Pugu said:

A lot of people in CLE probably still fly UA because their companies have corporate contracts with UA--so they don't have a choice.  But this is changing as some companies are moving away from UA. Plus, with the dropping of two key business locations--LGA and DCA---and earlier, BOS--- we're likely to see many more companies drop crappy UA. If employees have to lose time connecting somewhere, there's no longer a time difference between UA, AA, and DL, so its better to go with who is offering the better deal.  If a CLE company has a lot of travel to say, Houston or Suburban Virginia or Chicago, they may keep UA, but if the destinations are diverse hopefully, they move to AA or DL.

The fact that UAL would drop flights to critical close-to-CBD destinations like LaGuardia, Reagan and Boston is an indicator of what they think of CLE. Their greed and arrogance has ruined Hopkins, turning almost 1/2 of the airport into mothballs.

My business travel is booked through Egencia (Expedia for business), where you book the least expensive reasonably-accomodating flight. We aren't required to fly specific carriers.

Edited by Frmr CLEder

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